Seller Centre

Terms Of Service

Terms of Service

1. INTRODUCTION

1.1 Welcome to the Sanang platform (the "Site"). Please read the following Terms of Service carefully before using this Site or opening a Sanang account ("Account") so that you are aware of your legal rights and obligations with respect to Sanang Online Shop (Business Registration No. P30002920), its affiliates and/or subsidiaries (individually and collectively, "Sanang", "we", "us" or "our"). The "Services" we provide or make available include (a) the Site, (b) the services provided by the Site and by Sanang client software made available through the Site, and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video (including live streams), messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site or its related services ("Content"). Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of Services provided by Sanang.

1.2 The Services include an online platform service that provides a place and opportunity for the sale of goods between the buyer (“Buyer”) and the seller (“Seller”) (collectively “you”, “Users” or “Parties”). The actual contract for sale is directly between Buyer and Seller and Sanang is not a party to that or any other contract between Buyer and Seller and accepts no obligations in connection with any such contract. Parties to such transaction will be entirely responsible for the sales contract between them, the listing of goods, warranty of purchase and the like. Sanang is not involved in the transaction between Users. Sanang may or may not pre-screen Users or the Content or information provided by Users. Sanang reserves the right to remove any Content or information posted by you on the Site in accordance with Section 6.4 herein. Sanang cannot ensure that Users will actually complete a transaction.

1.3 Before becoming a User of the Site, you must read and accept all of the terms and conditions in, and linked to, these Terms of Service and you must consent to the processing of your personal data as described in the Privacy Policy linked hereto.

1.4 Sanang reserves the right to change, modify, suspend or discontinue all or any part of this Site or the Services at any time or upon notice as required by local laws. Sanang may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. Sanang may also impose limits on certain features or restrict your access to parts of, or the entire, Site or Services in its sole discretion and without notice or liability.

1.5 Sanang reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.

BY USING SANANG SERVICES OR OPENING AN ACCOUNT, YOU GIVE YOUR IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO.

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE SITE. IF YOU ARE UNDER THE AGE OF 18 OR THE LEGAL AGE FOR GIVING CONSENT HEREUNDER PURSUANT TO THE APPLICABLE LAWS IN YOUR COUNTRY (THE “LEGAL AGE”), YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT KNOW WHETHER YOU HAVE REACHED THE LEGAL AGE, OR DO NOT UNDERSTAND THIS SECTION, PLEASE DO NOT CREATE AN ACCOUNT UNTIL YOU HAVE ASKED YOUR PARENT OR LEGAL GUARDIAN FOR HELP. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THE TERMS OF THIS AGREEMENT ON THE MINOR'S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR COMPANY SERVICES USING SUCH ACCOUNT, WHETHER SUCH ACCOUNT IS CURRENTLY OPEN OR CREATED LATER.

2. PRIVACY

2.1 Your privacy is very important to us at Sanang. To better protect your rights we have provided the Sanang’s Privacy Policy to explain our privacy practices in detail. Please review the Privacy Policy to understand how Sanang collects and uses the information associated with your Account and/or your use of the Services (the “User Information”). By using the Services or providing information on the Site, you:

(i) consent to Sanang's collection, use, disclosure and/or processing of your Content, personal data and User Information as described in the Privacy Policy;

(ii) agree and acknowledge that the proprietary rights of your User Information are jointly owned by you and Sanang; and

(iii) shall not, whether directly or indirectly, disclose your User Information to any third party, or otherwise allow any third party to access or use your User Information, without Sanang’s prior written consent.

2.2 Users in possession of another User’s personal data through the use of the Services (the “Receiving Party”) hereby agree that, they will (i) comply with all applicable personal data protection laws with respect to any such data; (ii) allow the User whose personal data the Receiving Party has collected (the “Disclosing Party”) to remove his or her data so collected from the Receiving Party’s database; and (iii) allow the Disclosing Party to review what information have been collected about them by the Receiving Party, in each case of (ii) and (iii) above, in compliance with and where required by applicable laws.

3. LIMITED LICENCE

3.1 Sanang grants you a limited and revocable licence to access and use the Services subject to the terms and conditions of these Terms of Service. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property (“Intellectual Property”) displayed in the Site are the property of Sanang and where applicable, third party proprietors identified in the Site. No right or licence is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein. By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services, the Site and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content. You also may not, without our prior written consent, mirror or frame any part or whole of the contents of this Site on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).

3.2 You are welcome to link to the Site from your website, provided that your website does not imply any endorsement by or association with Sanang. You acknowledge that Sanang may, in its sole discretion and at any time, discontinue providing the Services, either in part or as a whole, without notice.

4. SOFTWARE

4.1 Any software provided by us to you as part of the Services is subject to the provisions of these Terms of Service. Sanang reserves all rights to the software not expressly granted by Sanang hereunder. Any third-party scripts or code, linked to or referenced from the Services, are licensed to you by the third parties that own such scripts or code, not by Sanang.

5. ACCOUNTS AND SECURITY

5.1 Some functions of our Services require registration for an Account by selecting a unique user identification ("User ID") and password, and by providing certain personal information. If you select a User ID that Sanang, in its sole discretion, finds offensive or inappropriate, Sanang has the right to suspend or terminate your Account. You may be able to use your Account to gain access to other products, websites or services to which we have enabled access or with which we have tied up or collaborated. Sanang has not reviewed, and assumes no responsibility for any third party content, functionality, security, services, privacy policies, or other practices of those products, websites or services. If you do so, the terms of service for those products, websites or services, including their respective privacy policies, if different from these Terms of Service and/or our Privacy Policy, may also apply to your use of those products, websites or services.

5.2 You agree to (a) keep your password confidential and use only your User ID and password when logging in, (b) ensure that you log out from your account at the end of each session on the Site, (c) immediately notify Sanang of any unauthorised use of your Account, User ID and/or password, and (d) ensure that your Account information is accurate and up-to-date. You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. Sanang will not be liable for any loss or damage arising from unauthorised use of your password or your failure to comply with this Section.

5.3 You agree that Sanang may for any reason, in its sole discretion and with or without notice or liability to you or any third party, immediately suspend, freeze or terminate your Account and your User ID, remove or discard from the Site any Content associated with your Account and User ID, withdraw any subsidies offered to you, cancel or suspend any transactions associated with your Account and User ID, temporarily or in more serious cases permanently withhold any sale proceeds or refunds, and/or take any other actions that Sanang deems necessary. Grounds for such actions may include, but are not limited to, actual or suspected (a) extended periods of inactivity, as determined by us from time to time, (b) violation of the letter or spirit of these Terms of Service, (c) illegal, fraudulent, harassing, defamatory, threatening or abusive behaviour (d) having multiple user accounts, (e) buying products on the Site for the purpose of commercial re-sale, (f) abnormal or excessive purchase of products from the same Seller or related group of Sellers, (g) voucher abuse (including, but not limited to, selling of vouchers to third parties, selling of vouchers or other credits at a significant markup above face value and/or abnormal or excessive use of vouchers on the Site), (h) failure to make timely payment of any outstanding amount (or other obligation) owed to Sanang or any of its Affiliates (subject to applicable law), or (i) behaviour that is harmful to other Users, third parties, or the business interests of Sanang. Use of an Account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to you. If a legal dispute arises or law enforcement action is commenced relating to your Account or your use of the Services for any reason, Sanang may terminate your Account immediately with or without notice.

5.4 Users may terminate their Account if they notify Sanang in writing (including via email at help@sanang.shop) of their desire to do so. Notwithstanding any such termination, Users remain responsible and liable for any incomplete transaction (whether commenced prior to or after such termination), shipment of the product, payment for the product, or the like, and Users must contact Sanang after he or she has promptly and effectively carried out and completed all incomplete transactions according to the Terms of Service. Sanang shall have no liability, and shall not be liable for any damages incurred due to the actions taken in accordance with this Section. Users waive any and all claims based on any such action taken by Sanang.

5.5 You may only use the Services and/or open an Account if you are located in one of our approved countries, as updated from time to time.

5.6 If you are a Seller, you may be entitled to create sub-accounts (“Sub-Account”) on the sub-account platform operated by Sanang (“Sub-Account Platform”) that are linked to your Account(s). You acknowledge and agree that: (a) the purpose of the Sub-Accounts are to enhance the management of your Account(s) as a Seller, and you shall not use the Sub-Accounts for any other purposes (including, but not limited to, fraudulent or illegal activities); (b) while Sub-Accounts are not considered “Accounts” for the purposes of these Terms of Service, the provisions of this Section 5 shall apply mutatis mutandis to the Sub-Accounts, except that references to “Accounts” shall be to the Sub-Accounts; (c) Sub-Accounts can be configured to have access to your Account(s) and the same rights as your Account(s) (or parts thereof), and you expressly acknowledge and agree that: (i) you are solely responsible for creating and configuring Sub-Accounts, and granting and controlling third party access to the Sub-Accounts; (ii) any third parties to whom you grant access to your Sub-Accounts will have the ability to access and operate your Account; (iii) we shall be entitled to treat any actions of the Sub-Accounts as actions of your Account; and (iv) you shall be responsible for all actions of the Sub-Accounts; and (d) Sanang reserves the right to amend or terminate the operation of the Sub-Account Platform and to close any Sub-Accounts at any time in its sole discretion.

6. TERM OF USE

6.1  Without limitation to section 2, you acknowledge, consent and agree that Sanang may collect, use and/or process data relating to product performance for the purposes of narrowing down product listings and improving Sanang services and user experience (including to combine Seller performance data with other product performance data, to the extent relevant).

6.2  The licence for use of this Site and the Services is effective until terminated. This licence will terminate as set forth under these Terms of Service or if you fail to comply with any term or condition of these Terms of Service. In any such event, Sanang may effect such termination with or without notice to you.

6.3 You agree not to:

  1. upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, including such act that violates the terms of the Sanang Community Guidelines;
  2. violate any laws, including without limitation any laws and regulation in relation to export and import restrictions, third party rights or our Prohibited and Restricted Items Policy;
  3. upload, post, transmit or otherwise make available any Content featuring an unsupervised minor or use the Services to harm minors in any way;
  4. use the Services or upload Content to impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;
  5. forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Services;
  6. remove any proprietary notices from the Site;
  7. cause, permit or authorise the modification, creation of derivative works, or translation of the Services without the express permission of Sanang;
  8. use the Services for the benefit of any third party or any manner not permitted by the licences granted herein;
  9. use the Services or upload Content in a manner that is fraudulent, unconscionable, false, misleading or deceptive;
  10. open and/or operate multiple user accounts in connection with any conduct that violates either the letter or spirit of these Terms of Service;
  11. access the Sanang platform, open a user account, or otherwise access your user account using an emulator, simulator, bot or other similar hardware or software;
  12. manipulate the price of any item or interfere with other User’s listings;
  13. take any action that may undermine the feedback or ratings systems;
  14. attempt to decompile, reverse engineer, disassemble or hack the Services (or any portion thereof), or to defeat or overcome any encryption technology or security measures implemented by Sanang with respect to the Services and/or data transmitted, processed or stored by Sanang;
  15. harvest or collect any information about or regarding other Account holders, including, without limitation, any personal data or information;
  16. upload, email, post, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  17. upload, email, post, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
  18. upload, email, post, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, “junk mail”, “spam”, “chain letters”, “pyramid schemes”, or any other unauthorised form of solicitation;
  19. upload, email, post, transmit or otherwise make available any material that contains software viruses, worms, Trojan-horses or any other computer code, routines, files or programs designed to directly or indirectly interfere with, manipulate, interrupt, destroy or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment;
  20. disrupt the normal flow of dialogue, cause a screen to “scroll” faster than other Users of the Services are able to type, or otherwise act in a manner that negatively affects other Users’ ability to engage in real time exchanges;
  21. interfere with, manipulate or disrupt the Services or servers or networks connected to the Services or any other User’s use and enjoyment of the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Site;
  22. take any action or engage in any conduct that could directly or indirectly damage, disable, overburden, or impair the Services or the servers or networks connected to the Services;
  23. use the Services to intentionally or unintentionally violate any applicable local, state, national or international law, rule, code, directive, guideline, policy or regulation including, without limitation, laws and requirements (whether or not having the force of law) relating to anti-money laundering or counter-terrorism;
  24. use the Services in violation of or to circumvent any sanctions or embargo administered or enforced by the U.S. Department of Treasury’s Office of Foreign Assets Control, the United Nations Security Council, the European Union or Her Majesty’s Treasury;
  25. use the Services to violate the privacy of others or to “stalk” or otherwise harass another;
  26. infringe the rights of Sanang, including any intellectual property rights and any passing off of the same thereof;
  27. use the Services to collect or store personal data about other Users in connection with the prohibited conduct and activities set forth above;
  28. list items which infringe upon the copyright, trademark or other intellectual property rights of third parties or use the Services in a manner which will infringe the intellectual property rights of others; and/or
  29. direct or encourage another user to conduct a transaction other than on the Site.

6.4    You understand that all Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Content originated. This means that you, and not Sanang, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available through the Site. You understand that by using the Site, you may be exposed to Content that you may consider to be offensive, indecent or objectionable. To the maximum extent permitted by applicable law, under no circumstances will Sanang be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, or reliance on, any Content posted, emailed, transmitted or otherwise made available on the Site.

6.5    You acknowledge that Sanang and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, delete, stop, suspend, remove or move any Content, including without limitation any Content or information posted by you, that is available on the Site without any liability to you. Without limiting the foregoing, Sanang and its designees shall have the right to remove any Content (i) that violates these Terms of Service or our Prohibited and Restricted Items Policy; (ii) if we receive a complaint from another User; (iii) if we receive a notice or allegation of intellectual property infringement or other legal instruction or request for removal; or (iv) if such Content is otherwise objectionable. We may also block delivery of a communication (including, without limitation, status updates, postings, messages and/or chats) to or from the Services as part of our effort to protect the Services or our Users, or otherwise enforce the provisions of these Terms and Conditions. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including, without limitation, any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you have not and, to the maximum extent permitted by applicable law, may not rely on any Content created by Sanang or submitted to Sanang, including, without limitation, information in Sanang Forums and in all other parts of the Site.

6.6    You acknowledge, consent to and agree that Sanang may access, preserve and disclose your Account information, Content, and any other materials or information you provide to us to any legal, regulatory, or governmental authority, the relevant rights owner, or other third parties if required to do so by law pursuant to an order of a court or lawful request by any governmental or regulatory authority having jurisdiction over Sanang or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms of Service or our Prohibited and Restricted Items Policy; (c) respond to claims that any Content violates the rights of third parties, including intellectual property rights; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of Sanang, its Users and/or the public.

7. VIOLATION OF OUR TERMS OF SERVICE

7.1    Violations of this policy may result in a range of actions, including, without limitation, any or all of the following:

  • Listing deletion
  • Limits placed on Account privileges
  • Account suspension and subsequent termination
  • Criminal charges
  • Civil actions, including without limitation a claim for damages and/or interim or injunctive relief

7.2    If you believe a User on our Site is violating these Terms of Service, please contact help@sanang.shop

8. REPORTING INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT

8.1 As stated above, Sanang does not allow listings that violate the intellectual property rights of brands or other intellectual property rights owners (“IPR Owner”).

8.2 Except where expressly stated otherwise, the Users are independent individuals or businesses and they are not associated with Sanang in any way and Sanang is neither the agent nor representative of the Users and does not hold and/or own any of the merchandises listed on the Site.

8.3 If you are an IPR Owner or an agent duly authorised by an IPR Owner (“IPR Agent”) and you believe that your right or your principal’s right has been infringed, please submit a complaint via help@sanang.shop and provide us the documents to support your claim. Do allow us time to process the information provided. Sanang will respond to your complaint as soon as practicable.

8.4 Complaints under this Section 8 must be provided in the form prescribed by Sanang, which may be updated from time to time, and must include at least the following: (a) a physical or electronic signature of an IPR Owner or IPR Agent (collectively, “Informant”); (b) a description of the type and nature of intellectual property right that is allegedly infringed and proof of rights; (c) a description of the nature of alleged infringement with sufficient details to enable Sanang to assess the complaint (d) URL(s) of the listing(s) which contain the alleged infringement; (e) sufficient information to allow Sanang to contact the Informant, such as Informant’s physical address, telephone number and e-mail address; (f) a statement by Informant that the complaint is filed on good faith belief and that the use of the intellectual property as identified by the Informant is not authorised by the IPR Owner or the law; (g) a statement by the Informant that the information in the notification is accurate, that the Informant will indemnify us for any damages we may suffer as a result of the information provided by the Informant and that the Informant has the appropriate right or is authorised to act on the IPR Owner’s behalf in all matters relating to the complaint.

8.5 Sanang acknowledges that a brand or manufacturer may, subject to applicable law, have the right to enter into certain exclusive distribution agreements or minimum advertised price agreements for its products with other third parties. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the brand or manufacturer and the respective third parties with whom it contracts, Sanang generally does not assist in the enforcement of such exclusive distribution rights or price-control matters except where required by law.

8.6 Without limitation to the indemnity at Section 28, each and every Seller agrees to indemnify and hold Sanang harmless from any and all claims, causes of action, damages and judgments arising out of or relating to (a) any intellectual property infringement claim, complaint, or violation relating to any Content or product listings, and/or (b) any removal of such Content or product listings pursuant to or in relation to any intellectual property infringement claim, complaint, or violation.

9. PURCHASE AND PAYMENT

9.1 Sanang supports one or more of the following payment methods in each country it operates in:

(i) Credit Card
Card payments are processed through third-party payment channels and the type of credit cards accepted by these payment channels may vary.

(ii) Cash on Delivery (“COD”)
Sanang provides COD services in selected districts. Buyers may pay cash directly to the delivery agent upon their receipt of the purchased item. 

(iii) Bank Transfer
Buyer may make payments through an Automated Teller Machine or internet bank transfer (“Bank Transfer”) to our designated Sanang Guarantee Account. Buyer must provide Sanang with the transfer receipt or payment transaction reference for verification purposes through the ‘Upload Receipt’ function found in Sanang’s app as payment confirmation. If payment confirmation is not received by Sanang within three (3) days, Buyer’s order will be cancelled.

9.2 Buyer may only change their preferred mode of payment for their purchase prior to making payment.

9.3 Sanang takes no responsibility and assumes no liability for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer or wrong remittance by Buyer in connection with the payment for the items purchased. We reserve the right to check whether Buyer is duly authorised to use certain payment methods, and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.

10. SELLER BALANCE

10.1 Your Account allows the storage of money you receive from your sales proceeds made on the Platform (“Seller Balance”). The sum of this money, minus any withdrawals, will be reflected as your Seller Balance’s balance. For the avoidance of doubt, your Seller Balance’s balance may become negative in certain situations, and no further withdrawals may be made until such balance becomes positive (including from the receipt of future sales proceeds).

10.2 You may transfer funds from your Seller Balance (up to the amount of your Seller Balance’s balance) to your linked bank account (“Linked Account”) by submitting a transfer request (“Withdrawal Request”) a maximum of once per day. Sanang may also automatically transfer funds from your Seller Balance to your Linked Account on a regular basis, as determined by Sanang. Sanang shall only process such transfers on business days and such transfers may take up to three business days to be credited to your Linked Account.

10.3 Sellers are entitled to one (1) free Withdrawal Request per week (“Weekly Withdrawal Limit”). Sanang may impose a fee of BND1.00 for each additional Withdrawal Request made in excess of the Weekly Withdrawal Limit (“Withdrawal Fee”). The Weekly Withdrawal Limit and the Withdrawal Fee are subject to change at Sanang’s discretion.

10.4 Money from your sale of items on Sanang shall be credited to your Seller Balance within three (3) days after the item is delivered to Buyer or immediately after Buyer has acknowledged that they have received the item.

10.5 Once submitted, you may not modify or cancel a Withdrawal Request.

10.6 If there is an error in the processing of any transaction, you authorise us to initiate debit or credit entries to your designated bank account, to correct such error, provided that any such correction is made in accordance with applicable laws and regulations. If we are unable to debit your designated bank account for any reason, you authorise us to resubmit the debit, plus any applicable fees, to any other bank account or payment instrument that you have on file with us or to deduct the debit and applicable fees from your Seller Balance in the future. If we are unable to credit your Alternative Account, for any reason, we reserve our right to handle or process such money in accordance with the applicable law, including lodging such money with the Brunei Darussalam Central Bank (BDBC) (“Registrar”) in accordance with the requirements under the applicable laws. In such instances, you may recover your unclaimed money directly from the Registrar less any fees or charges that may be imposed, with no further recourse to us.

10.7 You authorise us to initiate debit or credit entries to your Seller Balance (including where this would result in your Seller Balance’s balance remaining or becoming negative):

  • To correct any errors in the processing of any transaction;
  • In connection with you wrongly categorising products which impact the Sanang Commission Fee (defined below);
  • where Sanang has determined that you have engaged in fraudulent or suspicious activity and/or transactions;
  • In connection with any lost, damaged or incorrect items;
  • In connection with any rewards or rebates;
  • In connection with any uncharged fees;
  • In connection with the settlement of any transaction dispute, including any compensation due to, or from, you;
  • In connection with any banned items or items that are detained by customs;
  • In connection with any change of mind agreed to by both Buyer and Seller;
  • In connection with the settlement of any outstanding amount (or other obligation) owed to Sanang or any of its Affiliates, subject to applicable laws;
  • to purchase Advertising Credits where you have activated the Advertising Credits Top Up Feature and your Advertising Credits have fallen below your Advertising Credits Minimum Amount; and
  • In connection with any return and/or refund requests which are approved in accordance with our Refunds and Returns Policy.

10.8 We have the right to limit, freeze or suspend your Seller Balance for any reason, including where you fail to repay outstanding amounts due to us by the due date.

10.9 If your Account has been terminated, deactivated or suspended in accordance with these Terms of Service, or your Account remains inactive (for such duration as Sanang may prescribe from time to time), we shall be entitled to charge a fee for the administration of any remaining Seller Balance in your Account. The amount and frequency of such fees shall be prescribed by Sanang from time to time.

11. SANANG GUARANTEE

11.1 The Sanang Guarantee is a service provided by Sanang or its authorized agent to protect purchases. Payments for purchases made to Sellers using the Services will be held by Sanang or its authorized agent in a designated account (“Sanang Guarantee Account”) until the purchase is confirmed as satisfactorily completed by the Buyer. The Guarantee does not cover intentional or unintentional damage or loss of goods caused by D2D Delivery Partners unless explicitly included in the terms of the Guarantee. In such cases, Sanang will act to facilitate a resolution in line with Term 12.9. The Seller will not receive interest or other earnings from the sum you have paid into the Sanang Guarantee Account.

11.2 After Buyer makes payment for his/her order (“Buyer’s Purchase Monies”), Buyer’s Purchase Monies will be held in Sanang Guarantee Account until:

  1. Buyer sends confirmation to Sanang that Buyer has received his/her goods, in which case, unless 11.2(d) applies, Sanang will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping fee (if applicable), the Transaction Fee, Sanang Commission Fee and Tax Amount (defined below), and (if applicable) the Cross Border Fee (defined below) in Sanang Guarantee Account to Seller;
  2. Sanang Guarantee Period (as defined below) expires, in which case, unless 11.2(c) or 11.2(d) applies, Sanang will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable), the Transaction Fee, Sanang Commission Fee and Tax Amount (defined below), and (if applicable) the Cross Border Fee (defined below) in Sanang Guarantee Account to Seller;
  3. Sanang determines that Buyer’s application for a return of goods and/or refund is successful, in which case, unless 11.2(d) applies, Sanang will provide a refund to Buyer, subject to and in accordance with the Refunds and Return Policy;
  4. Such other time as Sanang reasonably determines that a distribution of Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable), the Transaction Fee, Sanang Commission Fee and Tax Amount (defined below), and (if applicable) the Cross Border Fee (defined below) is appropriate, including, without limitation, where it deems reasonably necessary to comply with applicable law or a court order or to enforce these Terms of Service.

Sanang Guarantee is only offered to Buyers who have made payment through the channels provided by Sanang into Sanang Guarantee Account. Offline arrangements between Buyer and Seller will not be covered under Sanang Guarantee.

11.3 Payments made through Sanang channels will be held in the Sanang Guarantee Account for a specified period of time (the “Sanang Guarantee Period”).

11.4 If, for any reason, the Seller's bank account cannot be credited and/or the Seller cannot be contacted, Sanang will use reasonable endeavours to contact the Seller using the contact details provided by him/her. In the event that the Seller cannot be contacted for more than twelve (12) months after the balance of the Buyer’s Purchase Monies becomes due to the Seller and such money remains unclaimed, we reserve our right to handle or process such money in accordance with the applicable law, including lodging such money with the Brunei Darusalam Central Bank (BDBC) (Registrar) in accordance with the requirements under the applicable laws of Brunei Darussalam. In such instances, you may recover your unclaimed money directly from the Registrar less any fees or charges that may be imposed, with no further recourse to us.

11.5 Seller/Buyer must be the beneficial owner of the Account and conduct transactions on the Site only on behalf of him or herself. Sanang may require Seller or Buyer to provide his or her personal data such as recent identity photograph, bank account details and/or any other such documentation necessary, for verification purposes, including verification required by third party payment processing and logistic service providers. Seller/Buyer hereby grants Sanang his/her consent to use or provide to third party his/her personal data to facilitate his/her use of the Site. Further, Seller/Buyer authorises Sanang to use his/her personal data to make any inquiries we consider necessary to validate his/her identity with the appropriate entity such as his/her bank. For more information in relation to how Sanang handles your personal information, please visit our Privacy Policy page.

11.6 The Sanang Guarantee is in addition and without limitation to Buyer’s and Seller’s obligations under applicable law, which may go above and beyond what is provided for by the Sanang Guarantee. The Sanang Guarantee is neither intended nor designed to assist Buyer or Seller in complying with its own legal obligations, for which each party will remain solely responsible, and Sanang accepts no liability in connection with the same. Without limitation, the Sanang Guarantee does not constitute a product warranty.

11.7 Buyer and Seller acknowledge and agree that Sanang’s decision (including any appeals) in respect of and relating to any issues concerning the Sanang Guarantee is final.

11.8 For the avoidance of doubt, any transactions not conducted on the Site will not qualify for the protection offered by Sanang Guarantee.

12. DELIVERY

12.1 Sellers registering on the Sanang platform are automatically enrolled in Sanang's Door2Door (D2D) delivery services. This enrollment is explicitly communicated during the registration process. By default Sanang’s D2D delivery services will be the selected delivery courier that is given first priority to deliver all goods that are sold on the Sanang platform. This service is composed of carefully vetted delivery drivers that are under a service agreement with Sanang to fulfil Sanang’s end-mile or last mile delivery.

12.2 If Seller informs Sanang that it will deliver the relevant purchased item(s), Seller shall arrange for the delivery of the purchased item(s) according to the information provided by Buyer. Sanang will inform Seller when Sanang receives Buyer’s Purchase Monies in order to arrange for the delivery of such purchased item(s). Unless otherwise agreed with Sanang, Seller should then make the necessary arrangements to have the purchased item delivered to Buyer and provide details such as the name of the delivery company, the tracking number, etc. to Buyer through the Site.

12.3 Seller must use his/her best effort to ensure that Buyer receives the purchased item(s) within, whichever applicable, the Sanang Guarantee Period or the time period specified (for offline payment) by Seller on Seller’s listing, and Seller shall be responsible for the delivery fee for any purchased items(s) (which Seller may charge from Buyer) and bears all risk attached to the delivery of the purchased item(s).

12.4 Sanang may offer buyers a guaranteed delivery date for eligible products ("Eligible Products"). If an Eligible Product does not arrive on or before the guaranteed delivery date as stated in the Order Details page on the Site ("Guaranteed Arrival Date"), Sanang may issue a voucher ("On Time Guarantee Voucher") to Buyer. Delivery dates shown on the Product Detail page are indicative estimates only and Sanang is not responsible for any other delivery date that is not stated in the Order Details page. For Eligible Products, once the Guaranteed Arrival Date has passed, Buyers need to claim the On Time Guarantee Voucher on the Order Details page within three (3) days of the date that Buyer clicks "Order Received" / before the status of the Eligible Product is reflected as "Completed", otherwise the voucher will be forfeited. On Time Guarantee Vouchers cannot be cashed in whole or in part or transferred in any way, are based on availability and are subject to the terms and conditions of usage (including validity period) as specified by Sanang from time to time. For the avoidance of doubt, On Time Guarantee Vouchers are offered at Sanang's discretion and shall not constitute any admission of liability or wrongdoing by Sanang. By using the On Time Guarantee Voucher, Buyer unconditionally and unequivocally waives, releases and discharges Sanang from all actions, proceedings, claims and demands whatsoever which Buyer may have in respect of a failed or late delivery of Eligible Products.

12.5 Users understand that Seller bears all risk attached to the delivery of the purchased item(s) and warrants that he/she has or will obtain adequate insurance coverage for the delivery of the purchased item(s). In the event where the purchased item(s) is damaged, lost or failure of delivery during the course of delivery, Users acknowledge and agree that Sanang will not be liable for any damage, expense, cost or fees resulted therefrom and Seller and/or Buyer will reach out to the logistic service provider to resolve such dispute.

12.6 Sanang also operates an online platform whereby Buyers may, amongst other things, contract with third party delivery partners (“Delivery Partners”) for the provision of delivery services. Such engagement of Delivery Partners shall be (i) subject to a separate contract between the Buyer and the relevant Delivery Partner (and Sanang shall not incur any liability in connection thereto); (ii) at the cost and expense of the relevant Buyer; and (iii) in accordance with the Delivery Partners Terms of Service, and such other requirements (including requirements as to items which may not be delivered by Delivery Partners) as may be notified by Sanang from time to time.

12.7 Seller acknowledges and agrees that if the Buyer elects to engage a Delivery Partner to deliver a purchased item, the Seller shall make such purchased item available for pick-up by the Delivery Partner within such timelines and in accordance with such procedures as may be notified by Sanang from time to time. In the event of Seller’s non-compliance with the foregoing, Sanang may take such action or steps as it deems necessary at its sole discretion, including but not limited to, charging additional delivery fee to Seller, cancellation of the relevant order, issuance of warnings and/or suspension and/or termination of the Seller’s Account.

12.8 Where the Buyer elects to have a purchased item delivered by any other shipping method, the fee payable to the delivery company (“Shipping Fee”) shall be borne by the Buyer, Seller and Sanang in such proportions as may be determined by Sanang and published on the Site from time to time. Sanang shall (i) collect the Buyer’s proportion of the Shipping Fee from the Buyer, (ii) deduct the Seller’s proportion of the Shipping Fee from the Buyer’s Purchase Monies in accordance with Section 11.2, and (iii) pay the total Shipping Fee to the delivery company.

12.9 Sanang shall not be held liable for any intentional or unintentional damage or loss of goods caused by its Door2Door (D2D) Delivery Partners during the course of delivery. In such instances, Sellers and/or Buyers shall direct any claims, disputes, or requests for compensation arising from such damage directly to the D2D Delivery Partner. However, if the purchase qualifies for coverage under the Sanang Guarantee as outlined in Term 11.1, Sanang may assist in facilitating a resolution as per the Guarantee’s terms and conditions. Sanang’s role in such disputes shall primarily be as an intermediary unless otherwise stipulated under the Sanang Guarantee policy. This clause shall not constitute any admission of liability or responsibility on the part of Sanang outside the scope of the Sanang Guarantee.

13. SHIPPING DEALS

13.1   As a Seller on the Site, Sanang will but is not obligated to provide Sellers with:

  • marketing assets relating to shipping benefits;
  • the ability to offer shipping discounts funded by Sanang, to Buyers (“Shipping Discounts”); and
  • such other benefits as Sanang may provide from time to time at its absolute discretion,

("Shipping Deals").

13.2  The quantum of Shipping Discounts available to be utilised by Buyers is issued at Sanang's discretion.

13.3  The Shipping Discounts cannot be applied to purchases of virtual goods, tickets, vouchers, mobile reloads & sim cards or Not Sanang Store products, fuel cards, gift cards and e-vouchers.

13.4  The Shipping Discounts can only be applied to orders that are delivered by a Sanang D2D Logistics partner and are always subject to availability.

13.5  Sanang may remove or suspend the Shipping Deals from the Seller at any time in the event the Seller is found to have exceeded the penalty points.

14. CANCELLATION, RETURN AND REFUND

14.1 Buyer may only cancel his/her order prior to the payment of Buyer’s Purchase Monies into the Sanang Guarantee Account.

14.2 Buyer may apply for the return of the purchased item and refund prior to the expiry of Sanang Guarantee Period, if applicable, subject to and in accordance with Sanang’s Refunds and Return Policy. Please refer to Sanang’s Refunds and Return Policy for further information.

14.3 Sanang reserves the right to cancel any transaction on the Site and Buyer agrees that Buyer’s sole remedy will be to receive a refund of the Buyer’s Purchase Monies paid into the Sanang Guarantee Account.

14.4 Sanang does not monitor the cancellation, return and refund process for offline payment.

15. SELLER’S RESPONSIBILITIES

15.1 Seller shall properly manage and ensure that relevant information such as the price and the details of items, inventory amount and terms and conditions for sales is updated on Seller’s listing and shall not post inaccurate or misleading information.

15.2 Seller shall also ensure that the Seller properly and correctly categorises each product that the Seller intends to list on the Site. Seller acknowledges and agrees that the guide may be updated from time to time by Sanang and the Seller agrees to follow any updated guide thereafter. Seller agrees that in the event a product is wrongly categorised, Sanang may take such actions as may be necessary. In the event of any dispute over the categorisation of products, the Seller agrees that Sanang has the final decision over the dispute.

15.3 The price of items for sale will be determined by the Seller at his/her own discretion. The price of an item and shipping charges shall include the entire amount to be charged to Buyer such as import tax, value-added tax, tariffs, etc. and Seller shall not charge Buyer such amount additionally and separately.

15.4 Seller agrees that Sanang may at its discretion engage in promotional activities to induce transactions between Buyer and Seller by reducing, discounting or refunding fees, or in other ways. The final price that Buyer will pay actually will be the price that such adjustment is applied to.

15.5 For the purpose of promoting the sales of the items listed by Seller, Sanang may post such items (at adjusted price) on third-party websites (such as portal sites and price comparison sites) and other websites (domestic or foreign) operated by Sanang.

15.6 Seller shall issue receipts, credit card slips or invoices to Buyer on request.

15.7 Seller acknowledges and agrees that Seller will be responsible for paying all taxes, customs and duties for the item sold and Sanang cannot provide any legal or tax advice in this regard. As tax laws and regulations may change from time to time, Sellers are advised to seek professional advice if in doubt.    

15.8 Seller acknowledges and agrees that Seller’s violation of any of Sanang’s policies will result in a range of actions as stated in Section 7.1.

16. PAID ADVERTISING

16.1 Sanang offers search advertising (“Search Ads”) and other advertising services, including participation in flash deals (“Flash Deal Advertising”), display ads (“Display Ads”), discovery ads (“Discovery Ads”) and boost ads (“Boost Ads”) (hereinafter referred to as "Paid Advertising"). Sellers may purchase the Paid Advertising services. Sanang provides the Paid Advertising services in accordance with these Terms of Service and any explanatory materials published on this Site, the Paid Advertising Site or otherwise communicated to Sellers in writing (hereinafter referred to as the "Paid Advertising Rules"). Sellers who purchase Paid Advertising services agree to be bound by the Paid Advertising Rules. If you are not agreeable to being bound by the Paid Advertising Rules, do not buy any Paid Advertising Services.

16.2 In order to purchase Paid Advertising services, you must be an eligible Seller under the Paid Advertising Rules. At the time when you purchase and pay for the Paid Advertising Services, your Account must not be suspended.

16.3 You may order Display Ads and Flash Deal Advertising services through the Seller Centre by setting your preferred advertising dates and budget. Sanang shall use commercially reasonable efforts to fulfill your Display Ads order, but does not guarantee that the (i) dates requested by the Seller, and/or (ii) the number of impressions associated with the budget set by the Seller, will be fulfilled. For the avoidance of doubt, Sanang reserves the right to reject any Display Ads order (whether partially or in full) at its sole and absolute discretion, and with or without notification to the Seller. In addition, Sanang reserves the right to charge a fee in the event the Seller requests to edit or cancel its Display Ads order. After the Display Ads services have been delivered, Sanang shall invoice the Seller based on the number of actual impressions received, and Seller shall pay such invoice in accordance with the terms set out in the invoice. The billing information that the Seller provides will be used for invoice and tax invoice generation for Display Ads. The Seller is responsible for ensuring that the billing information is correct prior to submitting a Display Ads order. Any error in the billing information submitted which may result in wrong information in the invoice and tax invoice are the Seller's responsibility. Sanang has the right to reject invoice revision requests due to wrong information being submitted by the Seller.

16.4 You may purchase Search Ads, Boost Ads and Discovery Ads services by purchasing advertising credits on the Paid Advertising Site or other site/s (“Advertising Credits”), and fees payable for the Search Ads and Discovery Ads services will be deducted from the Advertising Credits by Sanang. All Advertising Credits will be subject to sales and service tax and expire after (6) months of purchase, or such other time as determined by Sanang. Except as otherwise provided in the applicable Paid Advertising Rules, you may not cancel the order and/or request for a refund after you have purchased Advertising Credits and completed the payment process. Sanang will provide an electronic invoice for Paid Advertising services purchased on a monthly basis and Sellers are to ensure that a correct and working e-mail address is provided for receiving such invoices. The invoice will contain the name and address provided by you, the amount of Advertising Credits purchased and the remaining balance of your Advertising Credits as at the date of the invoice.

16.5 You may also choose to have your Advertising Credits automatically topped up via your Seller Balance or such other payment methods authorised by Sanang (“Advertising Credits Top Up Feature”) if your Advertising Credits balance falls below an amount set by you (“Advertising Credits Minimum Amount”). When activating the Advertising Credits Top Up Feature, you may choose the Advertising Credits Minimum Amount and the amount of top up, and you consent to the debit of your Seller Balance in accordance with Section 10 of these Terms of Service.

16.6 You have the option to purchase Search Ads, Discovery Ads and Boost Ads services at the time you list an item for sale or subsequently. When you purchase the Search Ads, you can set different budgets, keywords, marketing periods, etc. for each item in accordance with the Paid Advertising Rules. The Search Ads service for each item will be activated and will expire on the respective dates set by you (the “Paid Advertising Period”) Advertising Credits will not be refunded.

16.7 You have the option to purchase Flash Deal Advertising services during the periods nominated by Sanang. When you purchase Flash Deal Advertising services, you may nominate items to be included in a flash sale and Sanang may include such items in a flash sale at its sole and absolute discretion.

16.8 The goods you list on the Site must comply with all relevant laws and regulations, the Paid Advertising Rules, these Terms of Service and the Prohibited and Restricted Items Policy. You understand and agree that Sanang has the right to immediately remove any listing which violates any of the foregoing and any Paid Advertising fees that you have paid or Advertising Credits you have used in relation to any listing removed pursuant to this Section 16 will not be refunded. Sanang will also not be liable to compensate you for any loss whatsoever in relation to listings removed pursuant to this Section 16.

16.9 You understand and agree that Sanang does not warrant or guarantee any increase in viewership or sales of your items as a result of the Paid Advertising services.

16.10 You are advised to only purchase Paid Advertising services after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the Paid Advertising Rules, Sanang shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of any Paid Advertising service.

16.11 IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, SANANG IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO ANY PAID ADVERTISING SERVICE, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE PAID ADVERTISING SERVICE IN QUESTION ONLY.

17. TRANSACTION FEES & COMMISSION FEES

17.1 Sanang charges a fee for all successful transactions completed on the Site, including any other programme fees that may be charged by Sanang under any other programme (“Transaction Fee”). The Transaction Fee charged for a successful transaction completed on the Site is calculated at three and a half percent (3.5%) (applicable during withdrawal of Seller Balance) of the Buyer’s Purchase Monies, after any Sanang Sponsored Discounts are applied, rounded up to the nearest cent, in addition to any other programme fees (where applicable). The Transaction Fee is exclusive of sales and service tax. “Sanang Sponsored Discounts” refers to Sanang Item Rebates, Sanang Vouchers (free shipping discount is excluded), and Sanang Coins. This list of Sanang Sponsored Discounts is non-exhaustive and subject to change at our sole discretion.

17.2 In addition to Transaction Fees, Sanang also charges a fee for all successful transactions completed by Sellers on the Site (“Sanang Commission Fee”). The Sanang Commission Fee is borne by the Seller, and is calculated by percentage based on the gross settlement price of the product (“Commission Rate”). The Commission Rate varies depending on the category of the product sold and is provided in here for (general marketplace products), here (for virtual goods) and here (for food & beverages), found at the Seller Education Hub. Sanang may amend the Commission Rate from time to time by announcing the amendment in the Seller Education Hub.

17.3 The gross settlement price refers to the final product price after deducting seller vouchers and other seller promotions (e.g. seller free shipping, seller discounts, buyer-paid shipping fee). For the avoidance of doubt, the gross settlement price shall not be affected by Sanang vouchers, Sanang coins, Sanang rebates. For more details, please refer to this article found at the Seller Education Hub.

17.4 Following the successful completion of a transaction, Sanang shall deduct the Transaction Fee, Sanang Commission Fee and the Tax Amount, and the Cross Border Fee (as applicable) from the Buyer’s Purchase Monies, and remit the balance to the Seller. Sanang shall issue receipts or invoices for the Transaction Fee, Sanang Commission Fee and Tax Amount (if applicable) paid by Seller on request.

18. OTHER PROGRAMMES AND SERVICES

18.1 You agree that if you are whitelisted by Sanang to be eligible for any other programmes or services offered by Sanang, you are deemed to have agreed to the terms of service governing such programmes or services, and your continued participation in such programmes or services shall constitute your acceptance of the terms of service therein. You may notify us if you do not wish to participate in such programmes or services.

19. DISPUTES

19.1 In the event a problem arises in a transaction, the Buyer and Seller agree to communicate with each other first to attempt to resolve such dispute by mutual discussions, which Sanang shall use reasonable commercial efforts to facilitate. If the matter cannot be resolved by mutual discussions, Users may approach the claims tribunal of their local jurisdiction to resolve any dispute arising from a transaction.

19.2 Each Buyer and Seller covenants and agrees that it will not bring suit or otherwise assert any claim against Sanang (except where Sanang is the Seller of the product that the claim relates to) in relation to any transaction made on the Site or any dispute related to such transaction.

19.3 Users covered under Sanang Guarantee may send a written request to Sanang to assist them in resolving issues which may arise from a transaction upon request. Sanang may, at its sole discretion and with absolutely no liability to Seller and Buyer, take all necessary steps to assist Users in resolving their dispute. For more information, please refer to Sanang’s Refunds and Return Policy.

19.4 To be clear, the services provided under this Section 19 are only available to Buyers covered under Sanang Online Payment Gateway using other payment means for his/her purchase should contact Seller directly.

20. FEEDBACK

20.1 Sanang welcomes information and feedback from our Users which will enable Sanang to improve the quality of service provided. Please refer to our feedback procedure below for further information:

  1. Feedback may be made in writing through email to or using the feedback form.
  2. Anonymous feedback will not be accepted.
  3. Users affected by the feedback should be fully informed of all facts and given the opportunity to put forward their case.
  4. Vague and defamatory feedback will not be entertained.
  5. Users (Buyers & Sellers) who send feedback may at Sanang’s discretion from time to time be rewarded either with vouchers, coupons , rebates or cash rewards alike.

21. DISCLAIMERS

21.1 THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY SANANG OF ANY KIND EITHER EXPRESSED, IMPLIED OR STATUTORY WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SANANG DOES NOT WARRANT THAT THE SERVICES, THIS SITE OR THE FUNCTIONS CONTAINED THEREIN WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THIS SITE AND/OR THE SERVER THAT MAKES THE SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER HARMFUL CODES, INSTRUCTIONS, PROGRAMS OR COMPONENTS.

21.2 YOU ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SITE AND/OR THE SERVICES REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

21.3 SANANG HAS NO CONTROL OVER AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOES NOT GUARANTEE OR ACCEPT ANY RESPONSIBILITY FOR: (A) THE FITNESS FOR PURPOSE, EXISTENCE, QUALITY, SAFETY OR LEGALITY OF ITEMS AVAILABLE VIA THE SERVICES; OR (B) THE ABILITY OF SELLERS TO SELL ITEMS OR OF BUYERS TO PAY FOR ITEMS. IF THERE IS A DISPUTE INVOLVING ONE OR MORE USERS, SUCH USERS AGREE TO RESOLVE SUCH DISPUTE BETWEEN THEMSELVES DIRECTLY AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELEASE SANANG FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY SUCH DISPUTE.

22. EXCLUSIONS AND LIMITATIONS OF LIABILITY22. EXCLUSIONS AND LIMITATIONS OF LIABILITY

22.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SANANG BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY), OR OTHER CAUSE OF ACTION AT LAW, IN EQUITY, BY STATUTE OR OTHERWISE, FOR:

(i) (A) LOSS OF USE; 

(B) LOSS OF PROFITS; 

(C) LOSS OF REVENUES; 

(D) LOSS OF DATA; 

(E) LOSS OF GOOD WILL; OR 

(F) FAILURE TO REALISE ANTICIPATED SAVINGS, IN EACH CASE WHETHER DIRECT OR INDIRECT; 

OR

(ii) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS SITE OR THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING THEREFROM, EVEN IF SANANG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

22.2 YOU ACKNOWLEDGE AND AGREE THAT YOUR ONLY RIGHT WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO REQUEST FOR TERMINATION OF YOUR ACCOUNT AND/OR DISCONTINUE ANY USE OF THE SERVICES.

22.3 IF, NOTWITHSTANDING THE PREVIOUS SECTIONS, SANANG IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE), THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE LESSER OF: 

(A) ANY AMOUNTS DUE AND PAYABLE TO YOU PURSUANT TO THE SANANG GUARANTEE; 

AND 

(B) BND 100 (ONE HUNDRED BRUNEI DOLLARS).

22.4 NOTHING IN THESE TERMS OF SERVICE SHALL LIMIT OR EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY SANANG’S NEGLIGENCE, FOR FRAUD OR FOR ANY OTHER LIABILITY ON THE PART OF SANANG THAT CANNOT BE LAWFULLY LIMITED AND/OR EXCLUDED.

23. LINKS TO THIRD PARTY SITES AND SHARING VIDEOS FROM YOUTUBE

23.1 Third party links provided throughout the Site will let you leave this Site. These links are provided as a courtesy only, and the sites they link to are not under the control of Sanang in any manner whatsoever and you therefore access them at your own risk. Sanang is in no manner responsible for the contents of any such linked site or any link contained within a linked site, including any changes or updates to such sites. Sanang is providing these links merely as a convenience, and the inclusion of any link does not in any way imply or express affiliation, endorsement or sponsorship by Sanang of any linked site and/or any of its content therein.

24. YOUR CONTRIBUTIONS TO THE SERVICES

24.1 By submitting Content for inclusion on the Services, you represent and warrant that you have all necessary rights and/or permissions to grant the licenses below to Sanang. You further acknowledge and agree that you: (a) are solely responsible for anything you post or otherwise make available on or through the Services, including, without limitation, the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any Content contribution; and (b) will comply with the Sanang Community Guidelines or any other community guidelines issued from time to time, when using the Services. You hereby grant Sanang and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform such Content contribution on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works) without need of attribution and you agree to waive any moral rights (and any similar rights in any part of the world) in that respect. You understand that your contribution may be transmitted over various networks and changed to conform and adapt to technical requirements.

24.2 Any Content, material, information or idea you post on or through the Services, or otherwise transmit to Sanang by any means (each, a "Submission"), is not considered confidential by Sanang and may be disseminated or used by Sanang without compensation or liability to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. By making a Submission to Sanang, you acknowledge and agree that Sanang and/or other third parties may independently develop software, applications, interfaces, products and modifications and enhancements of the same which are identical or similar in function, code or other characteristics to the ideas set out in your Submission. Accordingly, you hereby grant Sanang and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to develop the items identified above, and to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform any Submission on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works). This provision does not apply to personal information that is subject to our privacy policy except to the extent that you make such personal information publicly available on or through the Services.

25. THIRD PARTY CONTRIBUTIONS TO THE SERVICES AND EXTERNAL LINKS

25.1 Each contributor to the Services of data, text, images, sounds, video, software and other Content is solely responsible for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with their Content contribution. As such, Sanang is not responsible to, and shall not, regularly monitor or check for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any contribution of Content. You will not hold Sanang responsible for any User's actions or inactions, including, without limitation, things they post or otherwise make available via the Services.

25.2 In addition, the Services may contain links to third party products, websites, services and offers. These third party links, products, websites and services are not owned or controlled by Sanang. Rather, they are operated by, and are the property of, the respective third parties, and may be protected by applicable copyright or other intellectual property laws and treaties. Sanang has not reviewed, and assumes no responsibility for the content, functionality, security, services, privacy policies, or other practices of these third parties. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise. By using the Services, you agree that Sanang shall not be liable in any manner due to your use of, or inability to use, any website or widget. You further acknowledge and agree that Sanang may disable your use of, or remove, any third party links, or applications on the Services to the extent they violate these Terms of Service.

26. YOUR REPRESENTATIONS AND WARRANTIES

26.1 You represent and warrant that:

  1. You possess the legal capacity (and in the case of a minor, valid parent or legal guardian consent), right and ability to enter into these Terms of Service and to comply with its terms; and
  2. You will use the Services for lawful purposes only and in accordance with these Terms of Service and all applicable laws, rules, codes, directives, guidelines, policies and regulations.

27. FRAUDULENT OR SUSPICIOUS ACTIVITY

27.1 If Sanang, in its sole discretion, believes that you may have engaged in any potentially fraudulent or suspicious activity and/or transactions, we may take various actions to protect Sanang, other Buyers or Sellers, other third parties or you from Reversals, Chargebacks, Claims, fees, fines, penalties and any other liability. The actions we may take include but are not limited to the following:

  1. We may close, suspend, or limit your access to your Account or the Services, and/or suspend the processing of any transaction;
  2. We may suspend your eligibility for Sanang Guarantee;
  3. We may hold, apply or transfer the funds in your Account as required by judgments and orders which affect you or your Account, including judgments and orders issued by a competent court or elsewhere and directed to Sanang;
  4. We may refuse to provide the Services to you now and in the future;
  5. We may hold your funds for a period of time reasonably needed to protect against the risk of liability to Sanang or a third party, or if we believe that you may be engaging in potentially fraudulent or suspicious activity and/or transactions.

For the purposes of this Section:

"Chargeback" means a request that a Buyer files directly with his or her debit or credit card company or debit or credit card issuing bank to invalidate a payment.

"Claim" means a challenge to a payment that a Buyer or Seller files directly with Sanang.

"Reversal" means the reversal of a payment by Sanang because (a) it is invalidated by the sender's bank, (b) it was sent to you in error by Sanang, (c) the sender of the payment did not have authorization to send the payment (for example: the sender used a stolen credit card), (d) you received the payment for activities that violated these Terms of Service or any other Sanang policy, or (e) Sanang decided a Claim against you.

28. INDEMNITY

28.1 You agree to indemnify, defend and hold harmless Sanang, and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any transaction made on the Site, or any dispute in relation to such transaction (except where Sanang is the Seller in the transaction that the dispute relates to), (b) the Sanang Guarantee, (c) the hosting, operation, management and/or administration of the Services by or on behalf of Sanang, (d) your violation or breach of any term of these Terms of Service or any policy or guidelines referenced herein, (e) your use or misuse of the Services, (f) your breach of any law or any rights of a third party, or (g) any Content uploaded by you.

29. SEVERABILITY

29.1 If any provision of these Terms of Service shall be deemed unlawful, void, or for any reason unenforceable under the law of any jurisdiction, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions in such jurisdiction nor the validity and enforceability of the provision in question under the law of any other jurisdiction.

30. GOVERNING LAW

30.1 These Terms of Service shall be governed by and construed in accordance with the laws of Brunei Darussalam without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods and Chapter 196 Electronics Transactions Act of Brunei Darussalam, to the extent applicable, are expressly disclaimed. Unless otherwise required by applicable laws, any dispute, controversy, claim or difference of any kind whatsoever arising out of or relating to these Terms of Service against or relating to Sanang or any Indemnified Party under these Terms of Service shall be referred to and finally resolved by arbitration in Brunei Darussalam in accordance with the Arbitration Rules of the BRUNEI DARUSSALAM ARBITRATION CENTRE (Brunei Darussalam) (“BDAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this Section. There will be one (1) arbitrator and the language of the arbitration shall be English.

31. GENERAL PROVISIONS

31.1 Sanang reserves all rights not expressly granted herein.

31.2 Sanang may modify these Terms of Service at any time by posting the revised Terms of Service on this Site. Your continued use of this Site and/or receipt of any Services (including, for the avoidance of doubt, the continued provision of an Account to you by Sanang) after such changes have been posted shall constitute your acceptance of such revised Terms of Service.

31.3 You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.

31.4 Nothing in these Terms of Service shall constitute a partnership, joint venture or principal-agent relationship between you and Sanang, nor does it authorise you to incur any costs or liabilities on Sanang’s behalf.

31.5 The failure of Sanang at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing.

31.6 These Terms of Service are solely for your and our benefit and are not for the benefit of any other person or entity, except for Sanang's affiliates and subsidiaries (and each of Sanang's and its affiliates' and subsidiaries' respective successors and assigns).

31.7 The terms set forth in these Terms of Service and any agreements and policies included or referred to in these Terms of Service constitute the entire agreement and understanding of the parties with respect to the Services and the Site and supersede any previous agreement or understanding between the parties in relation to such subject matter. The parties also hereby exclude all implied terms in fact. In entering into the agreement formed by these Terms of Service, the parties have not relied on any statement, representation, warranty, understanding, undertaking, promise or assurance of any person other than as expressly set out in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights and remedies which but for this Section it might otherwise have had in relation to any of the foregoing. These Terms of Service may not be contradicted, explained or supplemented by evidence of any prior agreement, any contemporaneous oral agreement or any consistent additional terms.

31.8 You agree to comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and corruption including without limitation Chapter 131 Prevention of Corruption Act Brunei Darussalam, the UK Bribery Act, the US Foreign Corrupt Practices Act, the Singapore Prevention of Corruption Act and the Malaysian Anti-Corruption Commission Act and confirm that you have and shall have in place all policies and procedures needed to ensure compliance with such requirements.

31.9 If you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service or on the Site, please contact us via the channels provided below. 

LEGAL NOTICES: Please send all legal notices to legal@sanang.shop and Attention it to the “General Counsel”.

I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE AND ANY REVISION THE SAME HEREAFTER. BY CLICKING THE “SIGN UP” OR “CONNECT WITH META” BUTTON DURING REGISTRATION, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.

Last Updated: 7 February 2025

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